Refund & Return Policy
Thank you for visiting my photography website. Because I provide digital files for download only, I want to be clear about my refund and return practices.
1. Digital Products – No Returns
All purchases of digital images, downloads, digital prints, or other electronic files are final.
Once a file has been downloaded or the download link has been provided, I cannot accept returns.
2. Refund Eligibility
I want you to be satisfied with your purchase. I may consider refunds only under the following circumstances:
- Incorrect file delivered
(for example, the wrong image, wrong resolution, or a corrupted file) - Download link or file issues
(for example, a broken link or inability to download)
To request a refund, you must contact me within 7 days of purchase and provide supporting information (order number, email used, and description of the issue).
3. How to Request a Refund
To request a refund, please email me at:
📧 photography@dani-sasse.de
Please include:
- Your order number
- Email used for purchase
- Description of the issue
- Screenshot or evidence (if applicable)
I will review your request and respond within 3–5 business days.
4. Replacement Files
If the issue is a technical problem with the file or download, I will first try to provide a replacement file at no extra charge before issuing a refund.
5. No Refunds After Download
Once the file has been successfully downloaded and confirmed, I cannot offer refunds or exchanges, even if unused.
6. Promotional Purchases
Items purchased on sale or with discount codes are final sale and follow the same policy.
7. Support & Help
If you need help downloading your file or have questions about your purchase, I am here to help!
📧 photography@dani-sasse.de